Privacy Policy

We take your privacy seriously and want to be transparent with the processing of your personal data. For this reason we adhere to a policy that defines how to process and protect your personal data. We respect your privacy rights and recognize the importance of protecting your information.Whenever you give us your personal information, we will use it in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws and for the purposes set out in this policy, the registration forms you complete and all related terms of use and conditions.

1. Who collects your personal data?

The Greek company LAKSHMI is the controller of the personal data you provide us and is responsible for the security of your data under the Personal Data Protection Act.

2. Why do we use your personal data? We use your personal data:

to manage your online purchase, i.e. process your orders and returns through our online services and send you notifications about the delivery status or in case of any problems with the delivery of your items.
to process your payments.
to handle complaints about our products.
to offer you different payment alternatives.
to identify you and verify that you are over 16 years of age.
to improve your shopping experience and our services.
to send promotional emails about new products, special offers, our news or other information that we think you may find useful, using the email addresses you have provided to us.

3. What personal data do we collect?

Contact information such as first name, last name, address, email address, telephone number, postcode.
Account information such as first name, last name, address, email address, phone number, zip code, date of birth, gender, city, country and username.
Payment information and history
Order information
Purchase history
Delivery history
Activity Log Information
IP address

4. What is the legal basis for processing your data?

We process your personal data because it is necessary for:

the execution of the contract for the sale of goods
our compliance with our legal obligations the pursuit of
our legitimate interests

In general, we only rely on your consent as a legal basis for processing related to sending direct marketing messages via email. You have the right to withdraw your consent at any time. Where your consent is the only legal basis for processing, we will stop processing your data after it is withdrawn.

5. How long do we keep your data?

We do not retain your data for longer than is necessary for the purposes set out in this Policy. Different retention periods apply to different types of data, however the longest we keep your personal data is 10 years.

6. Who has access to your personal data?

In order to provide you with certain services, we need to share your personal data with some of our partners. These include delivery, payment and marketing service providers. We will never transfer, sell, rent or trade our customer data to other organizations for marketing purposes. We may share your data with government agencies, regulatory bodies, law enforcement agencies, courts, banking institutions and insurers where we are required to do so:

to comply with our legal obligations.
to exercise our legal rights.
to prevent, detect, investigate crimes or prosecute offenders.
to protect our employees and customers.

7. Do we transfer your data outside the European Union?

In order to provide you with our products and services, it is sometimes necessary to transfer your data outside the European Union. This is usually the case when the cooperating service providers are located outside the European Union or if you are located outside the Union.Such transfers are subject to special rules under data protection laws. If this happens, we ensure that the transfer will comply with data protection legislation and that all your personal data will be secure. Our usual practice is to use "standard data protection clauses" which have been approved by the European Commission for such transfers.

8. How do we protect your data?

We implement appropriate technical and organizational measures to ensure that your personal data is always protected and secure. Our security measures include data encryption, regular cyber security assessments of all service providers that may handle your personal data, security controls that protect our entire technology infrastructure from external attack and unauthorized access, and internal policies that define the way to ensure the protection of your data and the training of our employees.

9. What are your rights?

Right of access: you have the right to request information about the personal data we process at any time. You can contact us and we are happy to notify you by email of your personal data.
Right to rectification: You have the right to request the rectification of your personal data if it is incorrect.
Right to erasure (“right to be forgotten”): You have the right to request the erasure of personal data processed by our company at any time, unless there is an outstanding order that has not yet been shipped or you owe us something.
Right to restriction of processing: You have the right to ask us to restrict processing when there is a specific reason for this (e.g. if you object to our legitimate interest or if your personal data is incorrect or if you think that the processing is unlawful or if we no longer need them).
Right to portability: Whenever our company processes your personal data, you have the right to get a copy of it in a structured, commonly used and machine-readable format, and to request that it be transferred to another party. This includes only the personal data that you yourself have given us.
Right to object to processing based on legitimate interest: You have the right to object to processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless we can demonstrate legitimate grounds for the processing that override your interests and rights or we have legitimate claims.
Right to object to direct marketing: You have the right to object to direct marketing, including profiling done for direct marketing purposes. You have the option to opt out of direct marketing.

10. How can you exercise your rights?

If you wish to exercise any of the above rights, please contact us using our contact details or go to your personal account where you can change your data or unsubscribe. If you believe that our company is processing your personal data in an incorrect way, please contact us.

11. Do we use cookies?

Our website uses cookies to collect information. The information includes data about browsing and purchasing behavior. More information is provided in the Cookies Policy.

12.Can we modify the privacy policy?

We reserve the right to update or change the Privacy Policy at any time. You should review this Policy periodically. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Policy, for example if they affect the purpose for which we use your personal data, the identity of the controller or your rights.

Contact info If you have any questions about how we use your personal data that are not answered here, or if you wish to exercise your rights regarding your personal data, please email us at [email protected].

COOKIES POLICY

1.What are cookies?

We use cookies to collect information. A cookie is a small text file sent by a website and stored on your computer by your browser while you browse the Internet. By using our services, you consent to the use of cookies. Cookies help us remember who you are and other information about your visits. Cookies are necessary for the efficient operation of our website and to help you with your online purchase.

2.What kind of cookies do we use and for what purpose?

We use necessary first-party cookies (such as session, permanent and traffic log cookies). These cookies collect information about your browsing and purchasing behavior when you access this website through your computer or other device. The information collected is related to the pages you have viewed, your favorite products or the products you have purchased and your navigation on our website. In addition to first-party cookies, we also use third-party cookies to collect statistics and user data, in cumulative and individual form, through analysis tools to optimize our website and present you with relevant promotions material.

3. What personal data do cookies record?

Cookie ID
The IP address
Your browsing history
Purchasing behavior
If you have an account, we may also associate your cookie ID with the personal data you submitted to us when creating your account

4. How long do we store your personal data?

We do not retain your data longer than is necessary for the purposes set out in this Policy. The data recorded by the first-party cookies are only kept for 30 days. In addition, data from third-party cookies are kept for 26 months.

5. Who has access to your personal data?

The data transmitted to third parties (such as Google Analytics) is used only to provide the above services and to collect statistical data through analysis tools to optimize our website and present you with relevant promotional material.

6. What is the legal basis for the use of cookies?

The use of cookies is based only on your clear consent. You have the right to withdraw your consent at any time. Please note that if you withdraw your consent, you will not be able to access certain areas or features of our website.

7. How can you disable cookies?

You can easily disable cookies using your browser. If you want to manage and delete cookies, please refer to the "help" and "support" section of your browser for instructions. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer. Please note that by deleting cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Privacy Policy

1. Who collects your personal data?

The Greek company LAKSHMI is the controller of the personal data you provide us and is responsible for the security of your data under the Personal Data Protection Act.

2. Why do we use your personal data? We use your personal data:

to manage your online purchase, i.e. process your orders and returns through our online services and send you notifications about the delivery status or in case of any problems with the delivery of your items.

to process your payments.

to handle complaints about our products.

to offer you different payment alternatives.

to identify you and verify that you are over 16 years of age.

to improve your shopping experience and our services.

to send promotional emails about new products, special offers, our news or other information that we think you may find useful, using the email addresses you have provided to us.

3. What personal data do we collect?

Contact information such as first name, last name, address, email address, telephone number, postcode.

Account information such as first name, last name, address, email address, phone number, zip code, date of birth, gender, city, country and username.

Payment information and history

Order information

Purchase history

Delivery history

Activity Log Information

IP address

4. What is the legal basis for processing your data?

We process your personal data because it is necessary for:

the execution of the contract for the sale of goods

our compliance with our legal obligations the pursuit of

our legitimate interests

5. How long do we keep your data?

We do not retain your data for longer than is necessary for the purposes set out in this Policy. Different retention periods apply to different types of data, however the longest we keep your personal data is 10 years.

6. Who has access to your personal data?

to comply with our legal obligations.

to exercise our legal rights.

to prevent, detect, investigate crimes or prosecute offenders.

to protect our employees and customers.

7. Do we transfer your data outside the European Union?

8. How do we protect your data?

9. What are your rights?

Right of access: you have the right to request information about the personal data we process at any time. You can contact us and we are happy to notify you by email of your personal data.

Right to rectification: You have the right to request the rectification of your personal data if it is incorrect.

Right to erasure (“right to be forgotten”): You have the right to request the erasure of personal data processed by our company at any time, unless there is an outstanding order that has not yet been shipped or you owe us something.

Right to restriction of processing: You have the right to ask us to restrict processing when there is a specific reason for this (e.g. if you object to our legitimate interest or if your personal data is incorrect or if you think that the processing is unlawful or if we no longer need them).

Right to portability: Whenever our company processes your personal data, you have the right to get a copy of it in a structured, commonly used and machine-readable format, and to request that it be transferred to another party. This includes only the personal data that you yourself have given us.

Right to object to direct marketing: You have the right to object to direct marketing, including profiling done for direct marketing purposes. You have the option to opt out of direct marketing.

10. How can you exercise your rights?

If you wish to exercise any of the above rights, please contact us using our contact details or go to your personal account where you can change your data or unsubscribe. If you believe that our company is processing your personal data in an incorrect way, please contact us.

11. Do we use cookies?

Our website uses cookies to collect information. The information includes data about browsing and purchasing behavior. More information is provided in the Cookies Policy.

12.Can we modify the privacy policy?

Contact info If you have any questions about how we use your personal data that are not answered here, or if you wish to exercise your rights regarding your personal data, please email us at [email protected].

COOKIES POLICY

1.What are cookies?

2.What kind of cookies do we use and for what purpose?

3. What personal data do cookies record?

Cookie ID

The IP address

Your browsing history

Purchasing behavior

If you have an account, we may also associate your cookie ID with the personal data you submitted to us when creating your account

4. How long do we store your personal data?

We do not retain your data longer than is necessary for the purposes set out in this Policy. The data recorded by the first-party cookies are only kept for 30 days. In addition, data from third-party cookies are kept for 26 months.

5. Who has access to your personal data?

The data transmitted to third parties (such as Google Analytics) is used only to provide the above services and to collect statistical data through analysis tools to optimize our website and present you with relevant promotional material.

6. What is the legal basis for the use of cookies?

The use of cookies is based only on your clear consent. You have the right to withdraw your consent at any time. Please note that if you withdraw your consent, you will not be able to access certain areas or features of our website.

7. How can you disable cookies?